CraveItSupport
How can we help?
Report a problem from the app
If something isn't working, open Settings in the app and tap Report a problem. Describe what happened and, if you like, attach screenshots. You'll get a reference number, and you can follow what we've done about it in My reports, just below it.
Delete your account and data
You can do this yourself, inside the app, at any time:
- Open the CraveIt app and sign in.
- Tap your profile icon at the top of the home screen to open Settings.
- Scroll to the bottom and tap Close account.
- Choose one of the two options and follow the steps.
The two options do different things:
- Close my account — your account is hidden and you can't sign in. We keep your data for 30 days in case you change your mind, then delete your account and records permanently. To restore your account within those 30 days, email support@craveit.co.za before the date the app shows you. Signing in again will not reopen a closed account — please email us instead.
- Delete my account and data — your account and your cycle, symptom and craving records are erased straight away. You'll be asked for your password once more because this cannot be undone.
If you added a profile photo or sent us a problem report, email support@craveit.co.za after deleting your account and we'll make sure those files are removed too.
Can't sign in?
If you can no longer sign in but want your data erased, email support@craveit.co.za from the email address on your account. We'll confirm it's you and then delete your account and data.
Common questions
Is CraveIt available yet? Not yet. CraveIt for iPhone (iOS 17 or later) is being tested with a small group before it comes to the App Store. Email us to join the waiting list.
Is it free? It's free while we test. When CraveIt launches there will be a free version and an optional paid upgrade, and the price will be shown in the app before you pay anything.
Is it medical advice? No. CraveIt is not a medical device, and its cycle predictions are estimates, so don't use it to prevent a pregnancy or to plan one. Always talk to a healthcare provider about medical concerns.
- Who we are
- Crave It Health (Pty) Ltd, company registration number 2026/078218/07, Cape Town, South Africa. We make the CraveIt app.
- How to reach us
- support@craveit.co.za